FAQs

Questions, answered plainly.

The things buyers ask before a first sample — customisation, sampling, certifications and how a project starts.

01What can we customize?

The shell colour and surface finish, the strap or fit system, the control board and button layout, the logo and markings, and the packaging. The brief sets the direction; the measurable details are confirmed on a sample.

02Do you support private label?

Yes. Private label is the core of the platform. You can start from an existing line and change the finish, branding and packaging, or specify a more heavily customised build.

03Which product lines are available?

There are five lines: red light face masks, caps, handheld devices, waist and leg devices, and full-body panels. Each line can be configured for clinic, retail or professional use.

04How does sampling work?

A sample is built to the agreed brief so you can check fit, finish, controls and packaging in person. The configuration is signed off on that unit before a production run starts.

05What certifications do you hold?

The platform is documented under ISO 13485:2016, U.S. FDA registration, CE EMC, FCC and RoHS. The relevant files are shown on the certifications page, and the route for your market is mapped at sampling.

06What is the minimum order quantity?

It depends on the product line and the level of customisation. Sample orders are supported, and the production quantity is confirmed with the quote rather than assumed in advance.

07How quickly will I get a quote?

An engineer reads the brief and replies with a written quote, usually within one working day. Complex or heavily customised builds may need a follow-up question before the number is firm.

08How do we start a project?

Send the product type, target market and finish direction through the inquiry form, or contact the team directly by WhatsApp or email. That is enough for a first conversation.